Executive Insight
Many organizations believe they are progressing successfully through digital transformation, only to discover hidden capability gaps that undermine performance. These gaps often remain invisible until transformation initiatives encounter delays, resistance, or disappointing outcomes.
Why It Matters
Digital maturity gaps can significantly reduce the return on technology investments. Identifying and addressing these gaps enables organizations to accelerate transformation and reduce risk.

Research consistently identifies several recurring maturity gaps:
- Leadership and digital vision
- Data governance and analytics capability
- Workforce skills and digital literacy
- Organizational culture
- Change management capability
- Technology integration
- Customer-centricity
- Innovation capability
Organizations frequently invest in technology while neglecting the organizational capabilities required to generate value from those investments.
Leading organizations conduct regular maturity assessments, benchmark capabilities, and prioritize investments based on identified gaps rather than assumptions.
Questions Every Executive Should Ask
H. James Harrington


